❓ Frequently Asked Questions

DigiBox（デジボックス） Frequently Asked Questions

❓ Q1: Is DigiBox (デジボックス) difficult to use?

No, it’s very easy. DigiBox is designed to be user-friendly even for beginners. Just follow the included manual to connect it to your TV and join your Wi-Fi, and you can start using it right away.

❓ Q2: Where can I download the DigiBox app?

The DigiBox app is available for free from the App Store (iOS) or Google Play (Android). Search for “DigiBox.”

❓ Q3: How do I claim the bonus items?

After purchasing the Digital Box unit, a card explaining how to receive your bonus items will be included with the product. Please follow the instructions on that card to claim them.

❓ Q4: Are there monthly fees or additional charges for DigiBox?

No. DigiBox is sold as a one-time purchase. Once you buy it, there are no monthly fees or additional charges. You can use it for free forever.

❓ Q5: Can DigiBox be used from overseas?

Yes, DigiBox can be used from anywhere in the world (excluding certain regions). You can enjoy Japanese content while traveling abroad or living overseas.

❓ Q6: Does DigiBox have a warranty and support?

Yes, the Digital Box comes with a 1-year warranty within Japan. We also provide customer support 24 hours a day, 365 days a year. Technical support is available for all features, including the Cat TV function.

❓ Q7: What can I watch on DigiBox?

With DigiBox, you can enjoy a wide range of content including Japanese dramas, anime, variety shows, and movies. It also includes the Cat TV feature, offering entertainment designed for pets.

❓ Q8: What is the video quality of the Digital Box?

DigiBox supports 8K and HD high-quality streaming. You can enjoy the best possible picture quality depending on your internet connection.